Payment Policy

At Zivuna, we ensure a safe, secure, and smooth shopping experience for every customer. Trusted, encrypted payment gateways protect all payments made on our website.

Accepted Payment Methods

We currently accept:

  • UPI Payments
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (COD) on eligible orders

Secure Payments

All transactions on Zivuna are processed through secure and trusted payment gateways with encrypted technology to protect your payment information.

Your card and payment details are never stored on our servers.

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and eligible orders.

Please note:

  • COD availability depends on the pin code serviceability.
  • Zivuna reserves the right to disable COD on certain orders based on order history or delivery limitations.
  • Additional COD charges may apply to selected orders.

Failed Transactions

If your payment amount gets deducted, but the order is not confirmed:

  • The amount is usually auto-reversed by your bank/payment provider within 5–7 business days.
  • If the issue persists, kindly contact your bank first and then reach out to us with transaction details.

Order Confirmation

Once payment is completed:

  • You will receive an order confirmation via email or SMS/WhatsApp (if applicable).
  • Orders are processed only after successful payment verification.

Pricing & Currency

All prices listed on Zivuna are in INR (₹) and inclusive/exclusive of taxes as applicable.

Prices and offers may change without prior notice.


Fraud Prevention

For security reasons:

  • Suspicious or high-risk orders may be automatically cancelled or placed on hold for verification.
  • Zivuna reserves the right to refuse or cancel any order if fraudulent activity is suspected.

 Contact Us

For payment-related assistance, feel free to contact us:

📧 support@zivuna.in
🌐 www.zivuna.in

Thank you for shopping with Zivuna.